Human Resources & Volunteer Management

We often give little thought to how we manage staff and volunteers on a day to day basis. But good people management is not as straightforward as it seems and can make a real difference to how your organisation functions.

Managing human resources involves more than recruiting staff and volunteers. It is about ensuring each individual performs to their best ability and can develop through their work. It involves having appropriate policies and procedures in place (e.g. on equal opportunities, health and safety in the workplace, performance management, grievances etc) and ensuring managers have the people skills required to build motivated teams and manage conflict (see also Leadership).


Need to strengthen your organisation in this area? See our recommended resources.

Case studies

To learn from the experience of other conservation organisations see our case studies.


Do you need to measure your progress in this area? See our suggested indicators.