’I remind myself every morning: Nothing I say this day will teach me anything. So if I’m going to learn, I must do it by listening’.
– Larry King
Listening to what someone is saying – really listening – is one of the most important skills a leader can have. How well you listen can significantly impact not just your relationship with others, but also your, and their, effectiveness.
This session will look at the impact of poor listening before exploring what we mean by active listening – and how we do it. By the end of the session, you should be able to:
- Explain what is meant by poor listening and its potential implications
- Describe how to listen more actively, and explain the benefits
- Evaluate your current active listening skills and identify areas that require practice