Who would find this resource useful?
Anyone who has trouble managing all the tasks that others ask them to accomplish.
An organisation would use this resource to…
Understand roles and responsibilities for moving tasks forward, especially responsibilities for managers and their managees. (Note: This article, written in 1974, refers to ‘subordinates’, which is unlikely to be the right langauge for many organisations now. ‘Peers’ may be more appropriate.)
How can this resource help:
This resource gives managers and other staff a framework for understanding how workflows and tasks can move forward, including when and how to delegate next steps.
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